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Old 02-04-2012, 05:37 AM
  #26  
Longarm
Junior Member
 
Join Date: Feb 2010
Posts: 123
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If you buy at Joanns make sure you save the origingal packaging,or they won't accept a return. I learned this the hard way. I purchased a sewing chair and since I recycle all the cardboard went there and less than 3 weeks later the casters broke. They would not take the chair back or even replace the casters. I had to run around to home improvement stores to find casters that would fit, (probably added another $20.00, or more, to the price of the chair).

I called their customer service, the lady was very nice but said their policy was items had to be in original packaging for returns. She also said in the comments about the chairs the breaking caster were a problem. Apparently they weren't publishing that information, too cheap to want to replace them apparently but willing to sell the chairs for an outrageous amount.

From now on I am saving the packaging for everything from Joanns for a reasonable amount of time and if it doesn't work it will go back.
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