I think a nice friendly is the most important thing in buying a new machine they are expensive and they do have to be serviced I used to love Pfaffs still do on the older ones but because of the way the dealer was treating his customers several of the ladies in our group switched to Berninas we all really like them and and the shop owner and all employees are absolutly wonderful always a pleasure to go to their shop so I would check out shops and go that way as there are several good machines out there but dealer friendliest is NUMBER ONE Good luck on your find