My mom has bought Berninia machines from the dealer and has had nothing but good luck with them. If something was not right they would take it in and fix it and get it back to my mom in no time flat. At least if it was a simple fix, but with a computerized machine sometimes that can take a little bit, but it was still not that long in comparison. I know that Berninia's can be a little pricy and very heavy but you are getting a great machine that is very easy to use and get classes on how to operate it and how to do oiling and what buttons do what on the machine. I got this also when I got my machine and it was a used machine, but still got the same great service. I think that the warrenty on a new machine is really great, from what I have been told. Best of luck deciding what macine you want.