I have two friends that in the past couple of years both bought high end machines. One was a Viking and the other was the new 830 Bernina. Well, to make a long story short - they have had nothing but trouble with those machines. I have owned Janomes for about 19 years and when it comes time for a new one, it will be another Janome.
I will have to travel over an hour one way to go to the dealer, but I think it's worth it. Give the new dealer a try.