Originally Posted by
Candace
You said you got it in 2022. LOL:> So, that can't be true:> But, if it's still under warranty take it in. Why are you suffering with a machine that doesn't work properly? I would be driving to my dealer at the first sign of a problem.
Abslolutely right LOL I meant 2011. I have emailed the Quilt Store where I purchased it and am still waiting for a reply. I have tried Aurafil and Connecting Threads thread in it and it still jumps out. As long as I don't go faster than 1 which is snail mode, it seems to stay in place, but, I'm sure that's not normal either. Anyway, I hope to hear from the service guy sometime today and hopefully we can figure something out. I will let you know how I make out.
