just an FYI- at work we get recorded calls all the time. now if you listen to the whole thing they will say punch 2 for what ever or 3 to be removed. well i press 3 of course. but recently recordings come asking to press 9 to be removed. Do NOT do that. at my other job a fake phone company worker would call every year and say punch 999, which some of us did and they put long distance phone calls on our number to Ethopia and other Countries around there. very irritating. makes me wonder why they are asking to punch 9 now.
i held on and punched 2 to talk to a person and I told them to change that request.