I shop many places and even go to Wal-Mart if the have what I want. In talking with the employees they have told me wonderful things about working there, so the local management staff is not always the corporate policy. Sometimes it takes e-mails to to corporate offices to make them aware of what is happening. More than once I have written to corporate offices to make them aware of a bad situation. You would be surprised what can happen if you complain to the big office, especially when they find out you started with the local office.