Originally Posted by
Kas
Take the Bernina to a qualified Bernina service shop. The first place did something wrong. Bernina has great service. They should make it right. I love mine to pieces.
Yes, and I'd be curious to know what model Bernina you have that you bought new for $700? Never heard of such a thing except for a Bernette, which isn't made by Bernina. If it's a Bernette, well, lesson learned but if it's a Bernina, I agree it needs to be taken to a different, certified technician.