Maybe if you contact Bernina directly they can help you find someone who will trouble shoot your machine.
If you still have problems with the two machines, head on down to Kennesaw, my fave dealer/serviceman is there. Not sure I am supposed to mention names of the shop on this site but if you will PM me, I'll be glad to give you their name. You will most likely be able to "search" Pfaff, Brother, and Janome and find them in store locater. Believe me you won't be sorry to purchase any one of these brands, where they are also serviced. They even helped me out with some features I couldn't figure out how to use, 9 years after the purchase.
Last edited by judi wess; 02-23-2012 at 04:48 AM.