I'm shocked about the Bernina. As suggested, try a Bernina service. I inherited my mom's Bernina I think the 630? when she upgraded to the 930. Later, I wanted a new machine, not just new for me and went for a Viking. I received as much on teh Bernina trade-in as my mom had paid for it 23 years earlier. And never once did either of us have any trouble with the machine. She loved the 930 so much she never wanted a different machine. And it still works though sadly, she died about four years ago. My DD uses "nana's machine" now.