Just try buying a $10,000.00 machine and have the same short life and poor support facing you. I have decided that I will never again buy a machine that can't "pay for its self" within 6 months. I paid $780 to try to get it fixed and it was still faulty. Problem is that these days, I think there is a built in obsolescence to anything we buy and therefore we should not over - capitalise or we become sorry.