If you can't get your dealer to fix it find another dealer who will. I was having problems with mine..not thread related and took it to another dealer. Part of the problem was that the person fixing it wasn't doing it right. Bernina stands behind their products and it sounds like you have a problem with the machine. I have had my Bernina 830 for 3 years and its a wonderful machine. I hope you can get it to work right..if you can't get help from the dealers call the main Company. That's what I would do. =) Keep us posted.. =)
Last edited by RkayD; 02-24-2012 at 07:01 AM.