Besides which, I spoke with one of the country's premier Bernina repairman this week (he trains others all over) about this very issue. He remarked that it's hard to do secure shipping without the original box the machine came in. How many of us with 10+ years old machines have those?!
I'll be driving to him and including an overnight stay for myself in the cost of the repair next time as I did this time for 2 machines. He's worth it!
(no affiliation)
Jan in VA