Denise, I have had no problems transfering designs, but I use the free Artlink software. I can transfer to my USB with no issues. I don't have the fancy, purchased software that allows you to digitize etc, so I can't help you with the 5 version. However, there's a couple of free, yahoo groups that you can join and I know someone there can help you. You go to yahoo, click on groups and search for Bernina 830 and join the group. You can search messages and ask questions. Hope this helps you!