Originally Posted by BellaBoo

What happened to Bernina customer service? It use to be one of the best. I'd sent them an email every day until I got a response and post everywhere that I was not being acknowledged by them.

Over the last two years I have heard a lot of complaints about Bernina not responding at all to customers. I think some dealers are taking advantage of this and cutting corners on their customer service knowing Bernina isn't going to follow through with any complaints.