I had an adventure like that only through the mail. Item sent to my Mom, no return address, had to open it to find out what it was, so could not just return to sender. It was an unsolicited good luck charm from some spiritual scoiety and they asked her to send them $19.95 to defray the cost of making it! LOL a cheep piece of tin! After reporting it as a scam on Sr.'s Found out in our state if you did not order it, did not want it you don't need to return it or pay for it. In your case in this state the same applies. E-Mail sometimes gets sent to spam, or just lost out there waiting for ET to find it. The company must show proof you knew it was comming to you or you knew you were being charged for it. Voice recording, E-Mail from your personal computer, paper trail of some sort. Good for you for standing up to them!!