Big bobbin problem with my new Horizon 7700
Im hoping someone can shed some light on this problem. I am sewing along FMQ on my new Janome 7700 and it jams so badly that the whole bobbin case gets dislodged and pulled up and to the right.
I never had a drop of trouble with the 6600.
I cleanned everything, changed everything, retheaded and checked the take up lever.
Same thing happened. Three times but this point the bobbin case was damaged.
Please help. Is this a sore spot on this machine? I have already taken it back to the dealer.