Originally Posted by katykwilt
My DH recently filled out paperwork for a new job, but couldn't remember the street address in antoher state where we lived 20 years ago. I went on the web to whitepages.com and found a link for a site (Intelius.com) that can do all types of searches. There was a special for 95 cents, so I used my credit card to pay for it. Found out today that I've been charged for 3 additional specials for $19.95 each. According to their customer service, they sent me emails regarding these and didn't hear from me declining their offers, so initiated the programs. Doesn't that just frost you? I told them I didn't approve those charges, haven't used the services, etc. I was told they would cancel them w/o further charges until I said this was a real scam and thought I'd report them (not sure who to at the time, but. . .) They credited $40 in the end.
Just thought I'd pass on a warning about those emails that pop up in our boxes. Sometimes it doesn't pay to just delete things.
File a complaint with the FTC. These guys still owe you another $20.
https://www.ftccomplaintassistant.gov/
Also file one with ConsumerAffairs.com if you want to spread the word about this company to a wider audience.
http://www.consumeraffairs.com/
Negative Option marketing (where you have to say you don't want something in order not to be charged for it) is illegal in the state of Michigan. It is included in the Michigan Consumer Protection Act. You can file a complaint with the Consumer Protection Division of the Michigan Attorney General's office.
http://www.michigan.gov/ag/0,1607,7-...2077--,00.html
Good luck.