I'd go back and ask them as well. If you get no satisfaction from the shop, check with Viking. I do know that when I bought my Viking I got a ton of extras and when my friend bought hers about 2 years later there were no offerings. Granted, most of my stuff was little - extra bobbins; needles, etc. - but I had coupons for all that kind of stuff for each month for a year. Not sure how much of an incentive Viking was giving the shop but it was definitely a Viking promo and not a store promo. Doesn't hurt to ask.