here we go!
i used mottled fabric on a quilt. i asked the manager before i bought that piece if i could get a new entire bolt, otherwise i didn't want the piece. he said yes, it was in the warehouse and he would get it for me. i left a deposit on the bolt and made the quilt using the piece that matched. (i showed pics a while back.)
after waiting 2 weeks, i hunted him down and insisted on knowing why it took 2 weeks to get it from the warehouse when he was getting shipments from there every day. i wouldn't go away until he called the warehouse with me standing right there. then he told me they discontinued it. i have a big mouth, but you should have heard me that day. in fact, i'm surprised if you didn't. i said that the quilt top was finished and was waiting for the backing and now he's telling me it's discontinued. he could either find the fabric or have my quilt top professionally redone with new fabric instead of what was there. he said he would find some.
four days later, he called and said he had the 8 yards. when i went to measure, it was 7.75 and that last 2 yards was attached with those big white stitches they use. i yelled at him. he went shuffling around in the back somewhere, then in the stacks and found another 3 yards. now there was 10.75 minus the stitched part. i had really needed 8 yards, one piece. here i am yelling and he's trying to shut me up so customers won't think he's beating me.
the fabric was $7.99 per yard. it should have been almost $88.00. he charged me $50.00 for everything and practically threw me out. i had to piece it.
this was joanne's and i got a deal, but they are so inefficient, i hate that place. after that fiasco, i returned several fats, for spite, and told them flat out that i didn't like their attitude. the manager said not word one.
there is a new manager now and they won't take returns, but they are just as bad as ever.