UPDATE: I talked to customer service @ joann's today. AFter explaining the difficulty I was having she said SORRY I was having trouble and they WERE aware of the problems and were attempting to fix the problem. So if you are experiencing any problems-be patient OR you can go to mobilecoupon.joanns.com I haven't tried the website yet so don't know anything abt it.... so, count your blessings if your APP is working correctly. Thanks for every-bodies comments.....