To most of you, we are an online store... but to our customers nearby (western NY) we are a local shop.
And we receive e-mails and phone calls quite often, asking our advice on what fabrics go well together and whether a design would be suitable for the project the customer has in mind.
We give just as much time and help to the online customers as we do to our walk-in shoppers. More, probably, because it is harder to answer the questions by e-mail than it is to just talk in person.
:-)