I purchased a Bailey Home Quilter Pro 15 in September and love it. It does not have all the beeps and whistles that more expensive ones do, but for the price I am very happy. Customer service is great and Chuck will walk you through the problem and come up with a solution. I think if there was a problem with the machine that you could not fix, a good sewing machine repair person could identify the problem and fix it. It is a not a complicated machine. I have found the only problems I have experienced were operator error. PM me if you have any questions I have not answered.