Hopefully I can explain this a little better. This is not a sewing machine. It's a separate self contained scanner. It has a wand that you place over a picture and drag it across. This picture comes up on a 4x4 screen which is suppose to go to the card. But this is when the msg comes up that the card is not getting the picture. I can then place the card into my babylock. So far no luck. I have only had the scanner for a couple of days. The person who sold this to me is sending another card . Thanks for any help you can offer.