I ordered my Singer Futura 350 sewing/emb machine from them about 5 yrs ago. I rec'd the wrong model, but had already tore into the box before realizing it was the wrong model. Called immediately, they told me to take the software out, and pack it up to send back when they sent the right one. The correct one was here the next day. (They're in Bryan, TX-I'm in North Texas.) Ordered some extra hoops and a few small things from them a couple of years ago.
I'd buy from them again. I'm eyeing that Juki TL2000QI they have on sale, but hubby says "No". Boooooooo.