I would be lost without texting. A huge time saver for me. Don't have to have a long conversation to get an answer to a simple question. This also happened to me about almost a year ago. AT&T was great. They immediately refunded all the charges, gave me a credit for inconvenience, blocks on all the phones with a PIN and gave me 4 free ring tone downloads. Also, check with your provider. I work in a hospital, and we get a %40 discount. All I had to do was take my ID badge and license to the nearest AT&T store.