some times it pays to write emails!
OK, so the other night I just HAD to clean my 60mm Olfa ergonomic rotary cutter. I took it apart ON the cutting table and just took the cutter to the sink to wash it off.
Came back to the cutting board to put back together and BAM...the little washer/ring was GONE!....MIA...
I searched all night...used a lint roller on the carpet, got a magnet out..you name it...sigh..NO washer thingy anywhere...
So, I google OLFA and go to see if they have replacement parts....NOPE..nothing on the site...next step...contact us...so I did...Charlie...just send him an email and tell him that you lost your parts and the next day, he will email you for your address and will send you the parts FREE!...
I knew I loved OLFA..not only great products, but super great customer service!
Sure beats having to buy another cutter!