No buyer's remorse here! I was looking at Gammills, Noltings, and HQs when I found an Innova at a shop hop. It had everything I was looking for and the price was WAY less than the others, so I bought it!!! I had never even heard of it but I don't regret my purchase for a minute. I love the 24/7/365 tech service that is willing to help me get my tension balanced just right, walk me through my once-a-year timing of the machine as well as their willingness to send a tech from their operation in Texas for free to fix something that I can't be talked through. I had my machine a week when I had my first customer quilt on the frame. I love my Innova and don't ever intend to replace her!!!
Well, post first and read more posts later is what happened here! You are an example of just how far ABM International is willing to go to make sure the owners of Innovas are completely satisfied with their machines. Their customer service is head-and-shoulders above the service I've heard of with any other longarm.
Last edited by Farm Quilter; 04-16-2012 at 08:21 AM.