My husband go me the 12000 in March. Love the way it sews and embroidery. It was too big without the embroidey attachment for my cabinet I used for the 11000 but my dh and a friend fixed it. It is a great machine (should be for the price!) I didn't want him to trade my 11000 but an so glad he did. I have a MB4 for embroidery and use both. I have a hard time hooping a towel or the 12000 - does anyone have this same problem?