Check out this site, it will give you reviews on practically every machine out there and sign up is free.
http://sewing.patternreview.com/
If you put 9500 in the search box, you will get 13 reviews by people who own the machine. Looks pretty good! At that price, I would make sure the machine works and have it serviced yourself. I usually tell my service guy that I just want regular cleaning and adjusting, if he finds something wrong he must call me first before fixing it. That way they aren't doing any unnecessary preventative maintenance.