Good morning. I am sorry that happened to you at JoAnns. I work there part time and We just love to see quilts and projects people are doing. There are some there that don't quilt and have no personallity anyways. So I know what you mean. I love to help people. sometimes we will have fabric laying all over the racks until the customer has what she want. And If I have to go cut then I go back to the customer. You just have to make friends with the right person and usually in the evening after 5 or 6pm it better. they are not so busy. Good luck to you. Dawn in Waco