OMG yes! I usually end up asking for a reference to an object that is the color they are searching for and even then it doesn't work. My gosh there are so many shades of blue you could spend forever trying to guess what they want. I like the suggestion of another member that you use those paint cards that you can get at the hardware store and ask them to select the color from that. Green to my husband is grass green and there is no other shade of green.