My Mom purchased a new machine here in IL ... she lives in Buffalo. It was an expensive machine with embroidery. She then went looking for some addtional instruction.... it was not pleasant. The dealers were often rude , and refusing to provide instruction even when she offered to pay. She finally found a dealer giving classes on the same machine , and would let her participate for a price. She went to the class , and several times the instructor made negative comments about machines purchased at other locations. She just knew they intented the comments to her. It was not like she made a internet purchase, this was a brick and mortar store ... and she was willing and did pay for instruction.
It was enough that I would consider not purchasing this manufactures machine based on her experience. What if someone was relocated before they got comfortable with their very large investment, or any other circumstance.
I hope there are others who can report positive experiences ... but after my MOM's experience .. well it gave me pause about who and where I purchase a new machine.