Doggone it anyway .. maybe see if the site can help you out ? with more specific directions ? That just stinks ! I have had problems like that on patterns (clothing and quilts),either called or written even emailed to ask for help some sites didnt want to get back with me so that is why I will never use them again, others were very happy to help out.
I hate to rip things out and lord knows how many seam rippers I have thrown across the room !LOL