you should take pictures of your burns; the quilt; backing and the iron - to have for a record . they have gone to producung poor quality irons and you shouldn't have to pay for it. if they don't stand behind their product they should be sued . sometimes they only way to get them to reimburse you is to threaten with a lawsuit. that could have been much worse for you and i hope your hand heals ok . imagine that blowing up in someones face !! that is why i think the only way to have them fix the problem is for people to really complain when something like this happens because it may keep it from happening to someone else.