I agree with the posts about documenting your injuries and the iron, the fabric and ironing board cover with photos. May I also suggest that if you do not get the compensation for the iron, fabric and your injuries you are do, remember there is always facebook. You can post your issue on your wall and on Rowenta's as well (I'm sure they have a facebook page.) No company wants the bad publicity. Also, keep after them. You deserve an immediate reply. I burned my hand with steam from a microwave dish covered in plastic. It took two weeks with my hand bandaged. You really should see a doctor for proper treatment and for documentation. Hope you heal soon and you get the satisfaction from Rowenta you deserve.