so sorry for the burns, but please do not put ointment on burns. Very cold (not ice) water to stop the heat. You can put the ointments on later . The object is to stop the heat from burning more just like a roast from the oven continues to cook. smile.. Ice will just give you frost bite which is as bad as burning. Hope it heals well and you get a monetary refund from the iron folks. Would not want another one. smile...