How much shipping are you talking about? Surely the LQS didn't have all the books for the class shipped individually, so if there are 10 people in the class, your share would be one tenth of the media rate on 10 books. Sure seems to me that they could eat that in the name of customer service or include it in the class fee. The bad publicity is costing them more than the shipping did. If she doesn't add shipping to the price of non-class books, I wonder why she thinks it's okay for class books.