They are not right about their negativity. I have 3 new Singers -- Futura CE 250, SES 2000, Quantum L-500 and NEVER have had any problem with any of them. As long as you keep them clean and oiled they work fine! I think a lot of people parrot what they hear and haven't actually tried one. You should get info from folks that actually have that particular machine, sadly I don't have that one so I can't give an opinion but I would have bought that one just for the larger hoop if I hadn't just bought a new machine (dang it!)