I also have the iron, and have had excellent service from the company. I bought a "reconditioned" iron online. I liked the iron, but there seemed to be something wrong with the auto shut-off that kept shutting it off even when I was using it. It was easy to turn back on, or I could bypass auto shut-off altogether, but I contacted the company and told them about the problem. They just sent me another iron, and told me to keep the first one too! The funny thing is, the second iron also has this problem. Since it doesn't really affect anything, is just a slight nuisance factor, I decided to just wait and see if anything else went wrong. So far the iron is working fine (with its one slight glitch) and I have the second one (also with that glitch) for backup. I love the steam this iron provides when I need it, although I usually am ironing dry or using a spray bottle.