I also have Vikings (3) and love them. The dealer is 45 minutes away, but I have emailed or called and easily gotten issues resolved. I wasn't a big believer in the classes before the Viking purchase. They have been invaluable -- I was able to take classes multiple times, at no cost, and benefitted from each and every class. They all seemed to touch on different things (or maybe I hit overload quickly on the first couple). I feel like I could take the classes again now if I wanted to, and it's been 4-5 years since I bought the last one. To me, this is invaluable. Good luck to you.