I had a horrible experience with my local Janome guy. Even called corporate and they were NOT nice.
I went and got the broken machine and mailed it to Ken's in Alabama. He was the dealer I bought from. It was an easy fix and they are VERY polite. There is also a great dealer in PA....Brubakers. I will NEVER darken the door of the local guy and just bite the bullet for postage to Ken's.