Boy, how I hope this isn't generic to all the Janome machines! Of course, I'd wring my SMG's neck if he DARED do me like that...and the beauty of it is, he knows it! She's had your baby long enough to have made twins out of her...go get her and bring her back home! And then call Janome and cuss them out as well! There had to be a nerve there that will get Janome off their high horse...they could be in a little bit of a situation if we all got tired of their attitude, couldn't they! Maybe they have to go the way of some other machine companies before they realize what they SHOULD have been doing...