I've taken my Janome 9000 in to be fixed twice in the last 2 years and it's next to impossible to get it back in the condition it was in before the problem. They argue with me and I have to take it back multiple times to get it right. I get so discusted with them but finding someone to work on them is impossible. This man only comesin 3 days aweek and I have been without my machine for weeks at a time. I understand your flusteration. I would pick it up and take it the 2 hours away if they know what their doing and be sewing at no time.......