Originally Posted by
twoxover
here is a quick follow up...I did call Hubby and tell him what transpired. He did not like the "wait a week for a refund"...and decided to stop in there on his way home. in his words "all i did was say, Laurie, can we talk about Betsey's Machine (i think in his mind, he wanted to bring it home) and she started yelling at him". Long story short, i have a check from her in my hands.
Way to go, Hubby!!! I was reading along in this thread and got concerned when she wanted you to wait to get your $2000 back. That is a whole lot of money! I had a similar situation where a gallery owner closed her doors and couldn't manage to come up with an item I had laid away. She wanted me to finish paying for it so she could close. I did pay the remaining balance and poof! She disappeared. After chasing her unsuccessfully via phone and mail, I called Better Business Bureau in that town who said "file a complaint with the local district attorney, here's his number." He tracked her down, paid her an unofficial visit. During this visit, my $1500 item suddenly reappeared, was packed up and shipped. I got it in record time.
So my suggestion was going to be that you raise a stink with your Better Business Bureau, your local consumer fraud division and the regional management in your area for Bernina. BUT thank goodness for hubby and three cheers for him!