heres what you need to do-
FIRST thing is- find out where your machine will be serviced, i havent needed mine serviced much, BUT-
SECOND is- How far away is it, and how do I transport it? - keep the box it comes in, as they are not cheap.
Third- how many times will it be serviced, and AM i buying someone elses problem?
if you cant see it in person, you are taking a risk- go to quilt shows and see the features you like on it, if you have done your research, then, by all means, buy it. I bought my HQ16 in April of 05, love it love it!!
but if i need it serviced, i am sending it to Arizona where they are made, the phone # there is 1 800 HANDI QUILTER
they are always so knowledgeable there, about needles, what size for what weight thread you like to use, the educators there are just amazing!! best of luck
katz