I am so sorry you had a bad experience and think that there
should be some recourse.
Frankly, this is one of the main reasons that eventually I want
to learn to do my own quilting. You spend all of this time putting
together your quilt and then hold your breath that the LAQ does
justice to all of your efforts. The longer I quilt the more particular
I'm becoming and sometimes the quilting (that I paid for mind you)
just isn't up to par. So, I have much sympathy.....