Never heard of such a thing !
I used to work and teach at 2 LQS a few yrs back, the only things we charged a customer SH for were special orders ... We gave a DISCOUNT on fabrics, sometimes on the book or pattern when you took a class !
Sounds like this shop needs to learn about customer appreciation !
Last edited by TexasGurl; 05-28-2012 at 08:42 PM.