Ditto on the dealership issue. Mine is fantastic. I have a Designer SE and a Sapphire (non-embroidery, but has the same "frame" as the Diamond). Been through the owner classes several times for each (free, of course), and the staff at the store is very helpful. It is 30 miles away, which I know is not a lot for city people. I have resolved many problems by phone with a number of their associates. I'm still dreaming about a Diamond.