I bought 2 different brands of flannel from Joann's recently. 1 of them pilled terribly and the other didn't. I took the pilled 1 back yesterday for a refund. At first the girl behind the counter wasn't going to give a refund because it had been washed. I told her that it had to be washed before using because flannel shrinks and the pilling made it unusable for a gift I was making. She called the manager and the manager ok'd it. I guess they have a policy that if the fabric's been washed it can't be returned...I'm just glad they gave me my refund but am a little leary about if it happens again...
Diannia